The app is stuck on the "Loading..." screen. What can I do?

If the app is stuck on the "Loading..." screen, turning your device completely off, then on, should fix the problem.

On most devices, holding the power button for an extended period of time will either power off the device, or offer an option to do so.

If you still have issues, please contact our support team here and they can take a closer look.


Last Updated: Jul 09, 2019 11:51AM PDT

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