Known Issues: Android App

If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds. Please accept our sincere apologies for any inconvenience caused by these issues. In all cases, a fix is in the works.

If your issue is not listed below, please try uninstalling and reinstalling the app first, as this often resolves unexpected issues. ​If that doesn't resolve things, please send us an email about the issue so we can address it!

Offline mode not working on Android Droid-10040

Bug:  Users on versions of Android 5.0 see a blank screen when trying to launch the app Droid-9952
  • We have a fix for this bug coming in version 18.9.2 of the app.  Please update once it is available in the Google Play Store.

Bug Users on Android 6.0 are seeing "optimizing app 1 of 1" when rebooting phone  DROID-9748

Bug New Food won't save when serving size is ".x" DROID-9398

Bug Progress graph and past measurements not visible in Arabic DROID-9294
Bug When logging food via "Copy to Date", meal reminders are still received. DROID-8866

Bug Step count not syncing from S-Health to MFP APPSV-164

Bug:  Erroneous S-Health adjustment when exercise is added APPSV-157

Bug:  Landscape view doesn't recognize custom nutrient columns DROID-7083

Bug:  Unknown Error When Trying to Accept Data Consents. DROID-9901​
Bug Users getting error when trying to complete their day in the Diary SERVS-5272

Last Updated: Sep 18, 2018 04:03PM PDT

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