Known Issues: iOS App

If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds. Please accept our sincere apologies for any inconvenience caused by these issues. In all cases, a fix is in the works.
 
If your issue is not listed below, please try uninstalling and reinstalling the app first, as this often resolves unexpected issues. ​If that doesn't resolve things, please send us an email about the issue so we can address it!

We will update this article each time we release a fix for any issue described here.

Bug: Email verification isn't working for some users FS-2943​
- This one should be fixed, however, those affected by it will need to verify it one more time. 

Bug: Search not working on the Blog  SERVS-5374

Bug: Weight loss progress amount on More screen is incorrect when using kg or Stones iOS-10520

Bug:
Crash at startup iOS-9937 (iPhoneX) IOS-9754​ (others)

Bug:  Linking Facebook from iOS app not working/data not syncing from MyFitnessPal to Facebook IOS-9920
Bug:  iSmoothRun not updating to MyFitnessPal. Error appears after tapping Save and Export in iSmoothRun iOS-9159

Bug:  With iOS as the step source, logging an individual exercise creates 2nd adjustment line iOS-9612

Bug: Apple Health showing duplicate/erroneous calorie information iOS-9280

Bug:  Last 7 Days view in Nutrition shows Today's goal rather than 7 day average. iOS-7836
          
---------------------------------------------------------
Fixed: Users are unable to view one another's diaries/copy meals. SERVS-5307
Fixed:  Premium user but still see ads in News Feed IOS-10381​
Fixed: Unknown error when trying to accept data consents. iOS-10221
Fixed: Keyboard closes when attempting to add recipe ingredients iOS-9498

Last Updated: Nov 16, 2018 04:24PM PST

Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.