What steps can I take if the website isn't working normally?

If the MyFitnessPal site at http://www.myfitnesspal.com is not working, appears strangely formatted, or behaves in unexpected ways, here are a few steps you can try on your own to see if they help resolve the issue.

Can't log in with confirmed password, or some pages of the site work but not others:

Currently, our site does not support "https add-ons" you may have elected to use with your web browser. If you've enabled such an add-on (such as HTTPS Everywhere) please exclude MyFitnessPal from the add-on's list of sites to see if that helps.

Site appears strangely formatted, or some features do not work:

Sometimes, when we update our site, your browser may hold on to out-dated versions of some of our content. If this is the problem, it can be resolved by emptying your browser's cache. This discards old assumptions about how our site is designed, and reloads a fresh version of the site from our servers.

Please visit http://www.myfitnesspal.com/diagnostics/ in your web browser

Run the tests on that page. If they all pass, emptying your cache may resolve your issue.

Instructions are here http://www.wikihow.com/Clear-Your-Browser's-Cache 

If you are using Internet Explorer 8 or later, please note that you should uncheck the "preserve data for favorite websites" option if you have MyFitnessPal favorited or bookmarked.

If you are using Safari 6 or later, the correct instructions are here http://applehelpwriter.wordpress.com/2012/08/02/how-to-empty-caches-in-safari-6

After emptying the cache, please quit and restart your browser.

If problems persist on the web after taking these steps:

If you are still having a problem, please send us an email and let us know what tests did not pass, what type of computer you use, the web browser you are currently using, if you've tried other web browsers and had the same result, and your MyFitnessPal username.

The option to reach us by email is located at the bottom of the FAQ/Feedback screen in our mobile apps, and in the top right area of our Help page on the website.
Last Updated: May 07, 2014 12:00PM PDT

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