Known Issues: Website

If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds. Please accept our sincere apologies for any inconvenience caused by these issues.

If your issue is not listed below, please try emptying your cache and clearing your browser's cookies as this often resolves unexpected issues. ​If that doesn't resolve things, please send us an email about the issue so we can address it!

We will update this article each time we release a fix for any issue described here.


Bug:  Exercise Minutes report not loading on website HTML-3985
Bug:  Printable Reports not showing all the user's diary entries HTML-3852
Bug:  Can't comment on newsfeed post if someone has already commented on it HTML-3945
Bug:  Unable to delete a recipe if the website's langue is set to anything other than English HTML-3873
Bug:  Unable to create password in order to disconnect facebook account HTML-3851
Bug:  No newsfeed posts generating for their weight entries and weight loss. SERVS-4582
Bug:  Adjustment entry is incorrectly displayed when using KJ  HTML-3224
 
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Fixed:  Calories Burned Report displays no data HTML-3921
Fixed:  Reports tab shows same amounts for Calories & Net Calories HTML-3921
Fixed:  Users report seeing "There was a problem with your request" page after clicking Add Exercise from the Exercise Diary HTML-3934
Fixed:  "Problem Retrieving Recipe" Error for Non-English Users SERVS-3701
Fixed:  Premium Data Export feature not working with Custom date ranges HTML-3776​
 

Last Updated: Nov 17, 2017 04:01PM PST

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