Known Issues: Website

If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds. Please accept our sincere apologies for any inconvenience caused by these issues.

If your issue is not listed below, please try emptying your cache and clearing your browser's cookies as this often resolves unexpected issues. ​If that doesn't resolve things, please send us an email about the issue so we can address it!

We will update this article each time we release a fix for any issue described here.


Bug: Print option not working for Recipes in the Blog SERVS-5742

Bug: Cannot update weight loss Ticker HTML-5271

Bug: Add Food to Diary button non responsive on Chrome HTML-5033
  • For most members this appears to be a browser caching issue, and clearing Chrome's cache seems to resolve this.  If clearing your cache does not resolve this, please let us know here so that we may collect additional device details from you.
Bug: Search not working on the Blog SERVS-5374

Bug:  International webpages do not display report graphs when set to country's language. HTML-4412​

Bug:  Can't comment on newsfeed post if someone has already commented on it HTML-3945

Bug:  Unable to delete a recipe if the website's langue is set to anything other than English HTML-3873

 
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Fixed:  Premium users are not receiving their data export emails SERVS-5627
Fixed: Newly saved or edited Foods & Meals are not showing in the My Foods or Meals lists HTML-5217
Fixed: 
Email verification isn't working for some users FS-2943​
Fixed: Receive an error when trying to view your Printable Report HTML-4930
Fixed: Not receiving premium export emails with "All Time" as selected time frame. SERVS-5448
Fixed: Newly created Foods/Meals do not appear on web HTML-5086
  
      - Foods/Meals created while the bug was live may need to be recreated, now that the root issue is resolved.

Last Updated: May 21, 2019 02:56PM PDT

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