Known Issues: Website

If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds. Please accept our sincere apologies for any inconvenience caused by these issues.

If your issue is not listed below, please try emptying your cache and clearing your browser's cookies as this often resolves unexpected issues. ​If that doesn't resolve things, please send us an email about the issue so we can address it!

We will update this article each time we release a fix for any issue described here.


Bug: Newly created Foods/Meals do not appear on web HTML-5086

Bug: Add Food to Diary button non responsive on Chrome HTML-5033
  • For most members this appears to be a browser caching issue, and clearing Chrome's cache seems to resolve this.  If clearing your cache does not resolve this, please let us know here so that we may collect additional info from you.
Bug: Weight ticker not loading on Chrome HTML-4964

Bug: Not receiving premium export emails HTML-4976

Bug: Receive an error when trying to view your Printable Report HTML-4930

Bug: Email verification isn't working for some users FS-2943​

Bug: Search not working on the Blog SERVS-5374

Bug:  International webpages do not display report graphs when set to country's language. HTML-4412​

Bug:  Can't comment on newsfeed post if someone has already commented on it HTML-3945

Bug:  Unable to delete a recipe if the website's langue is set to anything other than English HTML-3873

 
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Fixed: Premium Export feature resulting in error on website HTML-4978
Fixed: News Feed not loading new posts SERVS-5419
Fixed: Quick Add not working on the website HTML-4755
Fixed: Newly created or edited My Foods entries, & Meals are not shown in those lists HTML-4851, HTML-4852
Fixed: Users are unable to view one another's diaries/copy meals. SERVS-5307

Last Updated: Jan 18, 2019 04:27PM PST

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