Known Issues: Integration Partners

If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds, and update the article as more information is available. Please accept our sincere apologies for any inconvenience caused by these issues. In all cases, a fix is in the works.

If your issue is not listed below, please first try to unlink and relink the two programs, as this often resolves unexpected issues. ​If that doesn't resolve things, please send us an email about the issue so we can address it!


Bug: Apple Watch permissions page appears each time the app is launched from close. iOS-9334

Bug: AppleHealth showing duplicate/erroneous calorie information ios-9280
          Please contact us here if your are seeing this issue. 
 APPSV-246
Bug: Apple Watch exercises duplicated in the diary. SERVS-4284

Bug: Step count not syncing from S-Health. APPSV-164

Bug: Erroneous S-Health adjustment when exercise is added. APPSV-15784

Bug: Duplicate exercise entries from S-Health. DROID-8492
 
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Fixed: Individual exercises not syncing from Garmin to MyFitnessPal. 
FixedSchwinn - Members are unable to connect to Schwinn. The steps to link complete as normal, but Schwinn connect is not showing under the "Your Apps" of MyFitnessPal and exercise is to syncing.
Fixed: Misfit - Members are unable to link Misfit to MyFitnessPal. SERVS-3422
Fixed:  Users linking to Withings (Pulse or scale) are receiving an "Invalid redirect base uri" error after confirming their account at Nokia.com  
RVS-4197
Last Updated: Nov 17, 2017 04:03PM PST

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