Fitbit Sync Issues - FIXED

Tuesday, February 27th, 2018 4:36 PM PST


Some members may have seen issues syncing data between Fitbit and MyFitnessPal between Saturday and today.  These issues have been addressed and sync has now resumed as normal between Fitbit and MyFitnessPal.

The intermittent sync outages started Sat (2/24) and continued through late Monday afternoon (PST).  
The Fitbit service remained stable overnight, with no outages, though users may have still seen a small delay in sync.  Throughout the course of today, Tuesday 2/27, we continued to monitor and the integration has continued to remain stable while the fixes and additional tracking was implemented.  Any Fitbit sync requests that had queued in our backlog cleared around 2pm PST, and have remained at normal levels. 

We do apologize for the frustration this may have caused.  As always, if you are having any trouble, please contact us, and we'd be happy to triage and help get things up and running! 

MyFitnessPal Staff

Last Updated: Feb 27, 2018 04:36PM PST

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