Members Receiving Server, Search, or Offline Error - RESOLVED

Monday, January 7, 2019 5:43pm PST

Hello,

Our apologies for the trouble with receiving unexpected server errors, search errors, or offline errors when trying to access or utilize MyFitnessPal.  

Starting around 9:30am PST, we began noticing higher than normal error rates in several of our services.  We made some changes and have seen error rates drop for issues relating to login in the early afternoon, but were still seeing issues relating to our search service.  For most users, this looks like an inability to search for or add food, often with an "offline" error.  

We identified what was causing the high error rates and have addressed the culprit.  MyFitnessPal should now be operating as normal.  Again, we are sorry for any frustration this caused.

Please note:  our search service is having some trouble separate from the above server issues.  You can read more and get updates on that here.


Best,

MyFitnessPal Staff
Last Updated: Jan 07, 2019 05:43PM PST

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