MyFitnessPal App and Site Down - RESOLVED

Monday, January 14th, 2019, 2:02pm PST

Hello,

Starting Wednesday (1/9) afternoon we began seeing elevated errors across the MyFitnessPal program.  To our members this looked like a variety of symptoms.  These symptoms include, but are not limited to the following: login, sync, Fitbit sync, challenges, user search, database search, accessing
Premium featuresfood/exercise/weight logging, and partial or no data loading when viewing your account.

All services that were throwing those elevated errors had recovered as of early Friday morning (1/11), and we monitored for stability over the weekend through this afternoon.  As error rates have remained low, and services have remained stable throughout the weekend, this issue is now resolved.  Thank you all for your continued patience while we worked to get MyFitnessPal functioning as expected.  

Some members have been experiencing residual issues cached in their app or their browser.  If this is the case for you, please see the following:

If you are still having trouble with the website, please clear your browser cache/cookies and/or try a different web browser.  

If you are still receiving an error within the app, or are not seeing data sync between the app and web, please try a reinstall of the app.  
Please note:  Any data logged via the app that has not synced to the server will be lost once the app is uninstalled. We recommend checking the website first. If you see your logged data on the website, the data has synced from your phone to our server.  If you do not see your logged data, you may wish to enter this data via the website prior to reinstalling.

If you are still experiencing trouble after these steps, please reach out to us here, and we'll do everything we can to get things working again for you.  We wish you the best of luck in meeting and maintaining your fitness goals!


Best,

MyFitnessPal Staff

Last Updated: Jan 14, 2019 02:02PM PST

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