Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Receiving error message when trying to join groups from which I have received invitations to join minizebu — Nov 22, 2015 08:24AM PST

Hello, I received invitations to join two groups. When I click the invitation link, it takes me to the group page and when I click the "Join this group" button I receive the following error message:

"Duplicate entry '108964-29218744' for key 'UX_GroupApplicant'|Gdn_Database|Query|insert GDN_GroupApplicant (`Reason`, `UserID`, `GroupID`, `Type`, `DateInserted`, `InsertUserID`) values (:Reason, :UserID, :GroupID, :Type, :DateInserted, :InsertUserID)"

This happened a few minutes ago (around 8:20 a.m. on Sunday, November 22).

I am using Safari Version 9.0 (10601.1.56.2) on a MacBook Air running OS X Yosemite Version 10.10.5

5 Community Answers

Up 4 rated Down

Alex MyFitnessPal Agent Nov 22, 2015 03:38PM PST

Hello,

Thank you for participating in our community and for reporting this issue. I think you might already be members of these groups but want to investigate further. Would you mind sharing the names of the groups you were trying to join so we can follow-up?

Warm Regards,
Alex
MyFitnessPal Community Manager


Up 4 rated Down

minizebu Nov 23, 2015 07:52AM PST

These were the two groups:
http://community.myfitnesspal.com/en/group/109177-hogwarts-weight-loss-challenge-seventh-term
http://community.myfitnesspal.com/en/group/108964-ravenclaw-common-room-term-7


Up 2 rated Down

Alex MyFitnessPal Agent Nov 23, 2015 03:07PM PST

Hello,

Thank you for sharing these group links with me. There is a bug with group invites where members who have already been invited are getting stuck in a loop where they can’t accept.

We have made our forum provider aware of the bug and hope to have it resolved soon.

In the mean time we have fixed your issue on the back end and you are now a member of both groups.

Thank you for your patience and understanding.

Warm Regards,
Alex
MyFitnessPal Community Manager


Up 2 rated Down

minizebu Nov 23, 2015 04:46PM PST

Thanks! I appreciate your assistance with this.


Up 2 rated Down

Alex MyFitnessPal Agent Nov 24, 2015 01:01PM PST

You are most welcome! Thank you for your patience.

Warm Regards,
Alex
MyFitnessPal Community Manager


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.