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"Your Daily Summary" says I've been logging in on days I haven't? kokomojones — Dec 28, 2015 10:35AM PST

I haven't used MyFitnessPal regularly for over a month. I log in once a week to update my weight and measurements but that's it.

My news feed, however, claims that I've been logging in almost daily. Here's a screenshot:
http://i66.tinypic.com/35iudm0.png

Is this a known glitch, or could someone else be accessing my account?

7 Community Answers

Up 2 rated Down

Blake MyFitnessPal Agent Dec 28, 2015 11:05AM PST

Hi,

Thank you for taking the time to post in the MyFitnessPal support center. This is a known issue that we’re working to figure out the root cause. You do not have to worry, it is not another person logging into your account.

Can you please clarify for me if you ever use the app, or if you just use the website?

Blake
MyFitnessPal Staff


Up 0 rated Down

karenallen222 Jan 03, 2016 04:57PM PST

Not only am I getting messages saying I have logged in when I haven't, I have not opened the app AND my daughter got a message saying I logged in for 7 days straight. I did change my password. What is going on?


Up 0 rated Down

Blake MyFitnessPal Agent Jan 03, 2016 05:33PM PST

Hi karenallen222,

Can you please let me know the make and model of the device you’re experiencing this with? We believe we found the issue causing it and have resolved it on our end. However it is possible that it is still affecting some users.

Please let me know.

Kind regards,
Blake
MyFitnessPal Staff


Up 0 rated Down

mauraea Jan 13, 2016 09:27AM PST

I'm having the same issue. I'm getting notifications on my phone that I've logged, when I haven't. The website is showing that I've logged as well - but there is no information on my logs to show.

Samsung Galaxy S5
Android 5.0
MFP Version 5.4.1 Updated 12/31/15


Up 0 rated Down

Blake MyFitnessPal Agent Jan 15, 2016 10:46AM PST

mauraea,

I’m not seeing any evidence of a login streak in your account.

Blake
MyFitnessPal Staff


Up 0 rated Down

Lwayne Jan 19, 2016 07:43AM PST

Same here. I log-in occasionally but certainly have not maintained the 30+ day streak that my friends are praising. This seems to have started when I got a new Moto X phone. I have the MFP app on the phone and recently updated the app but I have not used the phone app. I do login from my Lenovo PC about once a week.


Up 0 rated Down

Blake MyFitnessPal Agent Jan 19, 2016 08:47AM PST

Hi Lwayne,

My apologies for the frustration. Can you please let me know what version of the Android app you have installed?

Blake
MyFitnessPal Staff


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