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Comments and likes for new friends Morglez — Mar 07, 2016 07:46PM PST

I am not able to comment or like on any new friends posts. It takes a day for me to be able to, and it's a little frustrating. Is this a bug or intended?

11 Community Answers

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nancy1234567 Mar 08, 2016 04:23AM PST

I have the same problem. Help!


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swimrun70 Mar 08, 2016 09:34AM PST

I have the same problem.


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Logan MyFitnessPal Agent Mar 09, 2016 03:15PM PST

Thank you for taking the time to contact us and for bringing this to our attention. We are aware of the problem with the likes and/or comments with new friends. We are currently working on a resolution. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Logan
MyFitnessPal Staff


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sonivmartin Mar 30, 2016 09:04AM PDT

This is happening on both my iphone and my computer


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Logan MyFitnessPal Agent Mar 30, 2016 10:32AM PDT

sonivmartin

Sorry to hear that you are still experiencing the issue and for the inconvenience that it has presented. Would you please please click here to reach us via email and provide a couple usernames of friends that you are experiencing the issue with. Also, please let us know a bit more about what you are experiencing. Are the comment and like buttons there and not responding or are they not being displayed? If possible please include a screenshot if it would help illustrate the issue.

Warm Regards,
Logan
MyFitnessPal Staff


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dkginger Apr 20, 2016 03:24PM PDT

Are you still working on this known problem? From the questions I see it has been about a month since first reported. I just came back after a long absence and cannot comment on anything in my news feed. Let me know if you want me to send an email with the friends' names. Thank you.


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Logan MyFitnessPal Agent Apr 20, 2016 03:31PM PDT

dkginger

Thanks for posting. We’re currently investigating the issue. While we should be good on usernames, would you please let us know how you normally access MyFitnessPal, i.e the iOS or Android app, or the website? If you are using the app, please let us know what model device that you are using, the version of it’s operating system that it is on, and which version of the MyFitnessPal app is currently installed? We appreciate your help with collecting the helpful info.

Warm Regards,
Logan
MyFitnessPal Staff


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DennisA70 Apr 29, 2016 07:35PM PDT

I am noticing that when I use the website then I cannot comment or like a status update. I have to go to the user profile. I don't have the issue when I use the phone app


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Ripley MyFitnessPal Agent Apr 30, 2016 03:55PM PDT

Hi DennisA70,

Thank you for taking the time to contact us.
Would you please let us know which app you are using, the iOS or Android app?
What model device that you are using and the version of it’s operating system it is running?
What version of the MyFitnessPal app is currently installed? You can find this in the app’s menu > Help > About Us.

We look forward to hearing back.

Best,

Ripley
MyFitnessPal Staff


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RandiNoelle May 03, 2016 11:09AM PDT

I'm having issues with this as well. I'm on a Samsung S 5. It says "Likes are not available at this time" and there is no way for me to comment. It works fine from the desktop.


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Blake MyFitnessPal Agent May 03, 2016 04:38PM PDT

RandiNoelle,

Can you please contact us here with the names of users whom you’re unable to comment or like their statuses?

Blake
MyFitnessPal Staff


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