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Choosing which notifications I get by mail? thehexenbiest — May 04, 2016 06:49AM PDT

Hi,

I keep getting email notifications whenever someone comments on a status I've commented on. I found the option to deactivate this in my settings and unchecked the box. I know it says changes might not be effective for another 72 hours but I did this weeks ago and I'm still getting the mails. Lots of them! Is there any way I can fix this short of just not commenting on popular friends' statuses anymore?

5 Community Answers

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Maximiliano MyFitnessPal Agent May 05, 2016 01:21PM PDT

Hello,

Thank you for taking the time to contact us, we apologize for any issue.

Can you let us know where you are made this email change in the program (iPhone6, Android, web, etc.)? If the changes were made on the phone can you try reapplying them via the website by checking the box to reinitiate emails, saving and then deselecting and saving once more? And vise versa if you made the changes via web first.

Regards,
Maximiliano
MyFitnessPal Staff


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thehexenbiest May 26, 2016 10:12AM PDT

Hi,

Sorry for the delayed reply. I had initially done it via the website. Then I tried it via the phone, waited a few days, didn't work. So I tried again via the website, waited a few days, still nothing.

Thanks for trying to help. :)


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Maximiliano MyFitnessPal Agent May 26, 2016 11:21AM PDT

Hello,

Thanks for getting back in touch with us. We have gone ahead and reset a few things on our end to see if this helps clear the settings for you. Please get back in touch with us if you are still seeing an issue.

Thanks!
Maximiliano
MyFitnessPal Staff


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tasha_crosby14 May 27, 2016 09:26AM PDT

I am having the same issue. I don't want to get the meals or the workout gear emails anymore. When I click on it to change my settings says Error. I do it from the website also tried it on the phone. No luck.


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Maximiliano MyFitnessPal Agent May 27, 2016 09:54AM PDT

tasha_crosby14,

If you are still seeing this error can you please contact us here directly with a screen shot of the error.

Thanks!
Maximiliano
MyFitnessPal Staff


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