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Fitbit sync issues - please provide an update! debkie77 — Jul 26, 2016 01:35PM PDT

Can someone from the support team please provide an update on Fitbit sync issues?

1 Community Answers

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Logan MyFitnessPal Agent Jul 26, 2016 05:20PM PDT

Thanks for posting. Unfortunately when we view your account status, it appears that your Fitbit connection has an expired token, and the last relink did not appear to correct it. We’ve gone ahead and disconnected the connection on our end to see if that will get it unstuck.

Can you now try to first revoke the access again on the Fitbit side to insure the previous access is completely disconnected. Then wait about 15 minutes and go to the main MyFitnessPal.com website and try establishing the connection once more.

Once you have connected them again, would you mind letting us know and we can confirm if a new token has been established on our end. Hopefully, this time a new access token will stick, but if not, we will continue to investigate.

Warm Regards,
Logan
MyFitnessPal Staff

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