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FitBit and MyfitnessPal won't Sync jrsmith1154 — Aug 26, 2016 08:37AM PDT

My FitBit Charge HR and myfitnesspal have synced before, but in the past few days it is not syncing at all. Any suggestions. I have read the previous post and have diconnected and connected the fitbit. I have rebooted the iPhone, i have synced the fitbit numerous times and it is not showing up on the mobile device or the computer.

Thanks

Jim

8 Community Answers

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Logan MyFitnessPal Agent Aug 26, 2016 11:32AM PDT

Hey thanks for posting your question. Sorry for the trouble with your integration. When looking at your account status, we noticed that even though, you have selected fitbit as your step source, your adjustment is showing as being associated with your activity tracked by your iOS device. Please let us know if you have manually selected to track your steps via iOS at any time today.

Would you lease also try returning to your Steps tab and selecting Don’t track Steps. Then turn off your iPhone’s permission to send MyFitnessPal your motion & fitness. Lastly, reopen MyFitnessPal, head back to Steps and reselect fitbit as your Primary steps source. Take it for a spin, tracking a couple hundred steps with your fitbit, and then try manually initiating a sync in fitbit, followed by another one in MyFitnessPal. Please follow up with us if you are still experiencing the issue.

Warm Regards,
Logan
MyFitnessPal Staff


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lynnchristensen1952 Aug 26, 2016 12:58PM PDT

How many steps do I actually have to get before it shows in the calorie adjustment in my fitness pal?


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Logan MyFitnessPal Agent Aug 26, 2016 01:38PM PDT

lynnchristensen1952

Thanks for following up with us. Thanks for posting your question. Sorry for any confusion regarding your calorie adjustment. The calorie adjustment is not showing your tracked exercise calories but rather the amount by which your total calorie burn for the day has exceeded our calculation for your day to day calorie burn. This means that your adjustment line will show as 0 until you have earned the extra calories in the form of an adjustment.

If you would also like to track your steps with your device, please open the Steps tab in the Menu screen and select it as your source for steps tracking

For more insight into how the calorie adjustments work, please visit the following link: http://myfitnesspal.desk.com/customer/en/portal/articles/1084232-what-is-the-calorie-adjustment-in-my-exercise-diary--

Warm Regards,
Logan
MyFitnessPal Staff


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jrsmith1154 Aug 27, 2016 06:53PM PDT

Yes, I did change to to the IOS to see if that would track my steps and it didn't do that either. I had hoped that doing that I could get the fitbit to connect again.


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jrsmith1154 Aug 27, 2016 07:10PM PDT

I did as you suggested Logan and it did not pick it up and in fact it usually picks up exercise I do on my bike or walking from MapMyRide and it didn't do that either. It's not picking up from any of the other apps I use.


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Logan MyFitnessPal Agent Aug 30, 2016 01:39PM PDT

jrsmith1154

Thanks for following up and for trying to reselect fitbit as your steps source. We may need to try revoking access and the relinking the accounts

Before we do, please try initiating a manual sync from both apps. Start by opening fitbit, clicking on your device at the top of the dashboard, and then click Sync now near the bottom of the following screen. Once this has completed, open MyFitnessPal, go to the Menu screen and click Sync at the bottom. After MFP has synced with our website, please return to your diary in MyFitnessPal and check to see if the fitbit adjustment line is now showing in your diary once again. As a fitbit user myself, I find that I occasionally have to do this to see my up to date numbers.

If you are still experiencing an issue after forcing a sync manually, please try unlinking the accounts and revoking access on fitbit.com, waiting 15 minutes, and then relinking them. Keep in mind that only new information, completed after the link is re-established will sync.

Steps to revoke access:
1. Log into Fitbit.com
2. Click the Settings Icon (Looks like a gear) and choose “Settings”.
3. On the left side, click the Applications tab and locate MyFitnessPal
4. The option to “Revoke Access” will show in blue if your account is still linked.
5. Wait 15 minutes before attempting to relink the accounts.
6. Return to MyFitnessPal.com and reconnect the accounts in the Apps tab

Please remember to revisit the step tab in our menu to reset fitbit as your source for step tracking.

If you are using an iOS device, and have previously tried tracking your steps with your iPhone, please also turn off the permission for your phone to send MFP your activity, in your iOS device’s Settings app. This will make sure that MyFitnessPal is only trying to read the steps form your fitbit.

Kind regards,
Logan
MyFitnessPal Staff


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jrsmith1154 Sep 02, 2016 07:15PM PDT

Logan,

Thank you for this. But it didn't work. Any other suggestions?

Jim


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Logan MyFitnessPal Agent Sep 03, 2016 12:35PM PDT

jrsmith1154

Thanks for following up with us. Sorry for the continued difficulty with the integration. You mentioned that you tried the troubleshooting steps and that they didn’t help. When we looked at your account status today we were still showing fitbit as being linked since June. There may have been a hiccup in the connection which did not allow it to be completely unlinked when you attempted the steps. We’ve gona ahead and unlinked it from our end. Would you please check your account on fitbit.com to make sure that they are also showing as being disconnected there as well? If the option to revoke access is still showing, please revoke it and wait 15 minutes once more before attempting to relink the accounts via our website’s Apps tab?

Warm Regards,
Logan
MyFitnessPal Staff


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