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MFP reset my start date plzbaby — Sep 26, 2016 08:13AM PDT

MFP says I've logged for 5 days- when it reality it's been over a year. This has happened before and I fixed it, but can't figure out how to do it again. MFP is just sending me generic answers which don't solve the problem and not responding to my reply/request for more specific instructions. Please help. Thank you!!

1 Community Answers

Best Answer Sep 26, 2016 02:34PM PDT Jacen

Hello,

We realize your counter is an essential motivational tool and we’d be happy to help you get this corrected. For the fastest attention to this issue, please use our dedicated counter reset request tool.

If you wish to make a note of the actual link for future reference, it is https://www.myfitnesspal.com/account/login_counter_reset_request

Log in to your account at http://www.myfitnesspal.com, click the link above, and specify the number of days you believe to be correct. Your counter will be reset immediately.

Please note that the counter will reset if you do not login to either the app or the website at least once for the day. The app must have an internet connection available when you login, or the login will not count. The best way to ensure your days do not reset again is to log at least one entry that syncs before midnight.

Kind Regards,

Jacen
MyFitnessPal Staff

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