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Garmin Connect not pulling over run calories/workout kquick2008 — Oct 26, 2016 05:25PM PDT

I use an apple watch for steps and a Garmin Forerunner for running. When i wear my Garmin I do not wear my Apple watch.
The apple watch is consistently bringing over my steps.
The Garmin Connect app was working well for while but now has missed bringing over the last 2 runs.
Oct 21st- Garmin run shows as "Running (jogging), 8kph etc" for 563 calories (exactly what my Garmin calculated for my run).
Oct 23rd- Nothing imported from Garmin. just steps from apple.
Oct 25th- Nothing imported from Garmin. just steps from apple.

Please help! i have ensured that the both apps and website all were showing disconnected. Then added MFP from Garmin Connect. still nothing. disconnected all and left overnight. still nothing. thank you.

4 Community Answers

Best Answer Oct 27, 2016 10:44AM PDT Logan

Thanks for bringing this to our attention and sorry for the trouble. We’ve opened a ticket with our engineers whom are currently investigating the problem. We will do what we can to get things straightened out as efficiently as possible. We will update our known issues page for iOS when the fix goes out, which you may view by clicking here

Warm Regards,
Logan
MyFitnessPal Staff


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Logan MyFitnessPal Agent Oct 26, 2016 06:05PM PDT

Hey thanks for posting your question. Sorry for the trouble. Would you please also let us know which spefici model of the Forerunner that you are using?

Warm Regards,
Logan
MyFitnessPal Staff


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mlucchisani Oct 27, 2016 07:26AM PDT

Hi there,
I'm experiencing the same issue.
I see calories in MyFitnessPal only the first time I open MyFitnessPal after syncing Garmin Connect, then they disappear.

This is true since Oct 23rd, in fact I run on Oct 22nd and calories burnt are still there in MyFitnessPal.

Everything is OK in Garmin Connect, both calories burnt and calories from food recorded in MyFitnessPal.

I'm using Forerunner 630 for running and a vivofit for daily steps.

Thanks,
Matteo


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Logan MyFitnessPal Agent Best Answer Best Answer Oct 27, 2016 10:44AM PDT

Thanks for bringing this to our attention and sorry for the trouble. We’ve opened a ticket with our engineers whom are currently investigating the problem. We will do what we can to get things straightened out as efficiently as possible. We will update our known issues page for iOS when the fix goes out, which you may view by clicking here

Warm Regards,
Logan
MyFitnessPal Staff


Up 0 rated Down

jchia75 Oct 27, 2016 10:44AM PDT

I am experiencing the same thing with my Forerunner 630. :(


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