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Fitbit app not resynching to MFP Quofet — Nov 03, 2016 05:48AM PDT

MFP seems to sync once with my FitBit account, and then never again. So if it sync in the morning, it sees few steps, and I get a low calorie adjustment. But, by the end of the day, if I have 10K steps, it does not re-sync to update that. How do I get it to re-synch? I looked at the app here at the MFP website and do not see any way to 're' sync data for a day?

2 Community Answers

Best Answer Nov 03, 2016 10:49AM PDT Logan

Hey thanks for posting. Sorry for any trouble with your fitbit integration. Please try initiating a manual sync from both apps. Start by opening fitbit, clicking on your device at the top of the dashboard, and then click Sync now near the bottom of the following screen. Once this has completed, open MyFitnessPal, go to the Menu screen and click Sync at the bottom. After MFP has synced with our website, please return to your diary in MyFitnessPal and check to see if the fitbit adjustment line is now showing in your diary once again. As a fitbit user myself, I find that I occasionally have to do this to see my up to date numbers.

If you are still experiencing an issue after forcing a sync manually, please try unlinking the accounts at www.myfitnesspal.com, then revoking access on fitbit.com, waiting 15 minutes, and then relinking them on our site. Keep in mind that only new information, completed after they are reconnected will sync.

Steps to revoke access:
1. Log into Fitbit.com
2. Click the Settings Icon (Looks like a gear) and choose “Settings”.
3. On the left side, click the Applications tab and locate MyFitnessPal
4. The option to “Revoke Access” will show in blue if your account is still linked.
5. Wait 15 minutes before attempting to relink the accounts.
6. Return to MyFitnessPal.com and reconnect the accounts in the Apps tab

Please remember to revisit the step tab in our menu to reset fitbit as your source for step tracking.

Kind regards,
Logan
MyFitnessPal Staff


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Up 0 rated Down

KongML1 Nov 03, 2016 06:08AM PDT

MFP is actually not syncing at all to FitBit app anymore.
Nothing comes over into Fitbit, no matter how many times you re-set or try to sync.


Up 0 rated Down

Logan MyFitnessPal Agent Best Answer Best Answer Nov 03, 2016 10:49AM PDT

Hey thanks for posting. Sorry for any trouble with your fitbit integration. Please try initiating a manual sync from both apps. Start by opening fitbit, clicking on your device at the top of the dashboard, and then click Sync now near the bottom of the following screen. Once this has completed, open MyFitnessPal, go to the Menu screen and click Sync at the bottom. After MFP has synced with our website, please return to your diary in MyFitnessPal and check to see if the fitbit adjustment line is now showing in your diary once again. As a fitbit user myself, I find that I occasionally have to do this to see my up to date numbers.

If you are still experiencing an issue after forcing a sync manually, please try unlinking the accounts at www.myfitnesspal.com, then revoking access on fitbit.com, waiting 15 minutes, and then relinking them on our site. Keep in mind that only new information, completed after they are reconnected will sync.

Steps to revoke access:
1. Log into Fitbit.com
2. Click the Settings Icon (Looks like a gear) and choose “Settings”.
3. On the left side, click the Applications tab and locate MyFitnessPal
4. The option to “Revoke Access” will show in blue if your account is still linked.
5. Wait 15 minutes before attempting to relink the accounts.
6. Return to MyFitnessPal.com and reconnect the accounts in the Apps tab

Please remember to revisit the step tab in our menu to reset fitbit as your source for step tracking.

Kind regards,
Logan
MyFitnessPal Staff


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