Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Difficulty with Sync Between MyFitnessPal and Partner Apps arlenemichelle — Nov 15, 2016 05:28PM PST

Is there any update to this issue? It has been days since myfitnesspal has sync'd to UP and other apps.

re: http://myfitnesspal.desk.com/customer/en/portal/articles/2643401-difficulty-with-sync-between-myfitnesspal-and-partner-apps

ArleneMichelle

3 Community Answers

Up 0 rated Down

Logan MyFitnessPal Agent Nov 15, 2016 05:48PM PST

Hey thanks for posting your question. If you revisit the post you’ll notice that it mentions that partner apps, other than fitbit are expected to be back to normal.

When we view your account status we are currently seeing that your UP has reported 1748 calories burned as of 7:14 pm and that you are receiving an adjustment for -375 calories for your tracked activity. Please follow up with us if you are not seeing the adjustment line on your end or if the amount reported by UP in your adjustment details does not match what is showing in your UP dashboard for the same time.

Warm Regards,
Logan
MyFitnessPal Staff


Up 0 rated Down

tylerchill Nov 21, 2016 10:51AM PST

I'm not seeing the sync between MFP and any of the partner apps either (MapMyRide and MapMyWalk) either.

I logged out of each and then uninstalled and reinstalled. MFP only records the iPhone builtin data.


Up 0 rated Down

Logan MyFitnessPal Agent Nov 22, 2016 11:58AM PST

tylerchill

Thanks for posting. When viewing your account status, we are not currently seeing your MapMy accounts as being linked. If it is showing as linked in either app on your end, please disconnect the accounts, confirm that they are also showing as being unlinked on the websites, wait 15 minutes and then relink the accounts. Once relinked, try logging new activity to see if they start coming over once again.

Warm Regards,
Logan
MyFitnessPal Staff


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.