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Fitbit not syncing steps to MFP alaskagirl5 — Nov 15, 2016 05:53PM PST

Hello, my Fitbit is connected to MFP via the apps menu, and is connected, however the only thing not syncing is my steps. I have attempted to revoke access for Fitbit and reinstate it. I have also attempted to choose "Don't Track Steps" in the Steps menu, synced, and reconnected the Fitbit Tracker. However, my MFP home page still does not show the steps i have taken or the calories I have burned throughout the day. Please help.

9 Community Answers

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Logan MyFitnessPal Agent Nov 15, 2016 06:21PM PST

Hey thanks for posting. Sorry for the trouble. When we view your account status, we are not currently seeing fitbit as being linked. Please try disconnecting the accounts, revoking access at fitbit.com, then wait 15 minutes before relinking them at www.myfitnesspal.com in the Apps tab. Once relinked, reselect fitbit as your step source in MyFitnessPal, track a few hundred new steps, and manually initiate a sync in fitbit, followed by another in MyFitnessPal

Warm Regards,
Logan
MyFitnessPal Staff


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tcshugart Nov 18, 2016 09:02AM PST

Hello! I am having the same problem. I have followed the steps above multiple times and it still won't work. From the MyFitnessPal account and app it says Fibit is installed but when I look at my connected apps it says 0. Any thoughts?


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Ripley MyFitnessPal Agent Nov 18, 2016 10:44AM PST

Hi tcshugart,

Thank you for taking the time to contact us. I have reviewed your account and everything seems to be syncing as expected. I can see a daily Fitbit adjustment in your Exercise Diary, most recently today, as of 1:33pm.

If your adjustment is showing a “0” this is because your total calorie burn from Fitbit has not surpassed the MyFitnessPal estimation AND you have not enabled Negative Fitbit Adjustments. You can read more about this here – https://myfitnesspal.desk.com/customer/portal/articles/1084233

Hope this helps! We wish you the best of luck in meeting and maintaining all your fitness goals!

Best,

Ripley
MyFitnessPal Staff


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kristinajackson940 Nov 25, 2016 09:57AM PST

My fitbit is also not syncing and hasn't been since Nov. 15th as well. I have tried to disconnect and then reconnect and nothing. It says that I have taken 0 fitbit steps out of 10,000 but my fitbit dashboard says I have taken over 4,000. Thank you.


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Logan MyFitnessPal Agent Nov 27, 2016 10:25AM PST

Hey thanks for posting. Sorry for any problems you have been having. It sounds as if you may have run into a problem with an expired “token” (basically, the data required to get past the toll booth to cross the bridge from one partner to the other). To refresh your token, please perform the following exact steps:

- Go to our main website at www.MyFitnessPal.com, then to the Apps tab, then find Fitbit on the right, click on it and then disconnect.
- Then log into your Fitbit account at www.fitbit.com, click the gear icon, then Settings, next click Applications, then Click the blue ‘Revoke Access’ button and revoke access for MyFitnessPal
- It’s important to make sure Fitbit has been disconnected on both MyFitnessPal and Fitbit
- Once disconnected, please wait 15 minutes then try to reconnect from the MyFitnessPal website
- Go back to www.MyFitnessPal.com website (not the Fitbit or MFP app) and relink your Fitbit device via the main Apps tab, https://www.myfitnesspal.com/apps/show/30
- Once you have reconnected, go back to the Apps tab online and make sure Fitbit is now showing on the right-hand side of the page under Your Apps

This should refresh your link on both sides. Once you have reestablished the connection, you need to then make sure to elect Fitbit as your step source. Once selected try logging a few hundred new steps with your tracker, then manually initiat a sync in fitbit, followed by another in MyFitnessPal.

Warm Regards,
Logan
MyFitnessPal Staff


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loriloo66 Nov 28, 2016 06:36PM PST

I am having the same issues as the others. I have tried all of the steps in this strand, but no luck. Please help. Thank you.


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Logan MyFitnessPal Agent Nov 29, 2016 10:05AM PST

loriloo66

Thanks for posting. Sorry for the trouble with your fitbit integration. Would you please let us know whether you are seeing your calorie adjustment line in your Diary but stil not seeing your steps updated on the Home screen?

When we view your account status we are currently seeing that your fitbit has reported 1038 calories burned as of 11:49 am and that you are receiving an adjustment for 189 calories for your tracked activity. Please follow up with us if you are not seeing the adjustment line on your end or if the amount reported by fitbit in your adjustment details does not match what is showing in your fitbit dashboard for the same time.

Keep in mind that the calorie adjustment is not showing your tracked exercise calories but rather the amount by which your total calorie burn for the day has exceeded our calculation for your day to day calorie burn. This means that your adjustment line will show as 0 until you have earned the extra calories in the form of an adjustment.

For more insight into how the calorie adjustments work, please visit the following link: http://myfitnesspal.desk.com/customer/en/portal/articles/1084232-what-is-the-calorie-adjustment-in-my-exercise-diary--

Warm Regards,
Logan
MyFitnessPal Staff


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mladcani Dec 20, 2016 12:06AM PST

Okay, I am adding to this post as I am having the same issue as everyone else. To clarify: I am not seeing the steps AND I only see "0" as calories. I had a surgery and was out of commission for a couple of days, so I expect to see "0" for those days, but not for the others. Thank you. My Fitbit stopped syncing on 12/15/16. I have: added a couple of minutes of exercise; I have logged out and into both apps; I have revoked access from Fitbit and disconnected from MyFitnessPal, logged off of both and waited 30 minutes, logged back on and reconnected and NOTHING. Both apps are "seeing" the other. I am BEYOND frustrated. I shouldn't have to waste an hour of my time trying to get these apps to sync. Oh, yes, I upgraded the MyFitnessPal app also. Please help.


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Ripley MyFitnessPal Agent Dec 20, 2016 09:56AM PST

Hi mladcani,

I can see that you do not have Fitbit chosen as your primary step source within the MyFitnessPal app (after linking on the 19th), which would be causing the adjustment not to come through. Would you please select Steps from the app menu and choose Fitbit as your primary step source. Or, from the web, Apps > Step Source, and choose Fitbit. And then let us know if you’re still having trouble?

We look forward to hearing back.

Best,

Ripley
MyFitnessPal Staff


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