Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

fitbit racgon — Dec 30, 2016 10:07AM PST

Trying to link MyfitnessPal with my Fitbit and this is the response I get.(Another MyFitnessPal account has already been linked to this Fitbit account.)I already revoked access and relinked and it still gives me the same response.
How can I solve this problem?

4 Community Answers

Best Answer Jan 03, 2017 10:58AM PST Maximiliano

racgon

Thanks for getting back in touch with us.
We reset some things on our end, please try once more to connect the two accounts. Please reach our to us if you are still seeing an issue.

shazzab2178

Please contact us here directly. Please provide us with your Fitbit identifier as well as your height and date of birth (for verification purposes.)

To find your Fitbit identifier, please:

- Log into your Fitbit account at fitbit.com
- Once logged in, click the profile icon located next to the word bubble and gear icons on the right side of the screen
- Finally, copy and paste your url from your browser’s window into your response email to us. It should look like:

www.fitbit.com/user/*

All the best,
Maximiliano
MyFitnessPal Staff


View in conversation
Up 0 rated Down

Maximiliano MyFitnessPal Agent Dec 30, 2016 11:49AM PST

Hello,

Thank you for taking the time to contact us. We are so sorry that you are running into an issue connecting your accounts. It’s very possible that you may have accidentally created more than one MyFitnessPal account in the past, and your Fitbit is linked to a different account. Currently, you can only have Fitbit linked to one MyFitnessPal account at a time.

Would you mind trying to go to your Fitbit account, and then settings, then applications. find where your MyFitnessPal is currently linked, and hit the “revoke access” button. Then can you wait about 15 minutes, and then log into your current MyFitnessPal account, then go to the main “apps” tab, find Fitbit and try linking the accounts again.

If you continue to run into the a problem, please let us know.

Kind Regards,
Maximiliano
MyFitnessPal Staff


Up 0 rated Down

racgon Dec 30, 2016 02:44PM PST

Thank you for responding, I did that and it gave me the same response. (Another MyFitnessPal account has already been linked to this Fitbit account.


Up 0 rated Down

shazzab2178 Jan 02, 2017 08:30AM PST

I am getting this I have unlinked all fitbit apps and then gone into each of my exercise app and still unable to link - is there a way of finding out what is linked to fro myfitnesspal?


Up 0 rated Down

Maximiliano MyFitnessPal Agent Best Answer Best Answer Jan 03, 2017 10:58AM PST

racgon

Thanks for getting back in touch with us.
We reset some things on our end, please try once more to connect the two accounts. Please reach our to us if you are still seeing an issue.

shazzab2178

Please contact us here directly. Please provide us with your Fitbit identifier as well as your height and date of birth (for verification purposes.)

To find your Fitbit identifier, please:

- Log into your Fitbit account at fitbit.com
- Once logged in, click the profile icon located next to the word bubble and gear icons on the right side of the screen
- Finally, copy and paste your url from your browser’s window into your response email to us. It should look like:

www.fitbit.com/user/*

All the best,
Maximiliano
MyFitnessPal Staff


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.