Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Not adding exercise calories brookejbeasley — Jan 04, 2017 04:21PM PST

The app is recognizing how many steps I have walked but it is not translating and giving me additional calories for the day. How do I fix this? Thanks

3 Community Answers

Up -1 rated Down

Ripley MyFitnessPal Agent Jan 04, 2017 06:32PM PST

Hi brookejbeasley,

Thank you for taking the time to contact us. Would you please deselect your iPhone as your primary step source, force quit the app, relaunch the app, and reselect your iPhone as your step source?

If that still doesn’t work, would you please deselect your iPhone as your primary step source, uninstall the app, reinstall the app, and reselect your iPhone as your step source?

Let us know if you’re still having trouble after that and we’ll see what else we can do to get you up and running!

Best,

Ripley
MyFitnessPal Staff


Up 1 rated Down

fiberartist Jan 06, 2017 06:25AM PST

I had this same issue with the steps not being calculated into calories on my iphone. I tried your first solution which didn't work so I uninstalled and reinstalled the app. Now, the problem is, even after manually syncing, the app on my iphone acts as if I were using it for the 1st time so none of my recipes or foods or previous entries are showing up in my iphone. I really shouldn't have to start from scratch on my phone when the whole point is that I should be able to use different devices for this program. I just logged my breakfast into my ipad and that isn't showing up on my iphone either as it should.


Up 0 rated Down

Logan MyFitnessPal Agent Jan 06, 2017 06:50PM PST

fiberartist

Thanks for posting and sorry foe any problem with your data syncing from your iPad to the site. Your data should sync automatically when the exact same username and password are used in both places, and there is a valid internet connection. Will you please double-check that you are using the same username in both places?

On the website, you can verify the username by looking above the “Food” tab.

In our iOS apps you can tap “More” then “My Profile” to confirm your username.

The username field identifies the account the app is currently syncing with. It must exactly match the account you are using online. Please note your username will not be the same as your email address and you should not need your email address to log into your account once you are a member.

If you find that you are using different usernames, there is not a way to merge two accounts. Please choose the account that has the most useful data, and log in to that account in all areas.

If your usernames do match exactly, and you are still finding that information is not syncing, please try going to the bottom of the Menu (Android app) or “More” page (iOS apps) where you should see two arrows in a circle, representing sync. Please try tapping on that button to force a sync. If that still does not help, and you are able to find all your information online at www.MyFitnessPal.com, please try uninstalling and reinstalling the app to see if that helps. (Please DO NOT uninstall if you are running on iOS 5 or older, instead contact us back and let us know you are using an older iOS version.)

However, if your information is only found on the app, please do not uninstall as you will lose your data, but instead contact us back. Your information is stored via our website, not via the apps, so anything found online will resync.

Warm Regards,
Logan
MyFitnessPal Staff


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.