myfitnesspal sdantus — Jan 05, 2017 05:06AM PST
i use myfitnesspal... i am synched with withings, and i see my weight uploaded from withings to mfp, but my calories etc are not uploaded from MFP to Withings healthmate site-- how do i get this done?
1 Community Answers
Maximiliano MyFitnessPal Agent Jan 05, 2017 12:18PM PST
Thank you for taking the time to post your question and my apologies for any trouble. If your exercises from Withings or any partner program are not moving from them to MyFitnessPal we would encourage you to contact them directly. The way our API works, the partner program is responsible for sending us any data created within their program. Once we receive this data we display the information in your Exercise Diary for them. Please note that only present and future exercises will transfer and none of the past workouts at this time.
I have double checked and our API is currently running and data is moving between the two programs.
You may want to try disconnecting these accounts and reconnecting them to see if this helps.
Withings should be able to resolve the issue for you.
If Withings can not resolve the syncing issue for you, please contact us directly – http://myfitnesspal.desk.com/customer/portal/emails/new
All the best,