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MFP Not syncing with Fitbit anymore xpfloyd — Jan 06, 2017 07:45AM PST

MFP has stopped syncing with my Fitbit account and just show zero steps all the time. I have tried disconnecting and reconnecting the apps etc and still cant get it to work. It was previously fine.

Please help! - Thanks

2 Community Answers

Best Answer Jan 06, 2017 10:34AM PST Logan

Hey thanks for posting your question. Sorry for the trouble with your fitbit integration. When we view the account we are seeing that the accounts have been relinked recently, however, fitbit has not been selected as the source for step tracking. Please open the Menu, select Steps, and click on fitbit to make it your source for step tracking. Then log a few hundred new steps with your tracker, and initiate a manual sync in fitbit, followed by another in MyFitnessPal.

Kind regards,
Logan
MyFitnessPal Staff


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Logan MyFitnessPal Agent Best Answer Best Answer Jan 06, 2017 10:34AM PST

Hey thanks for posting your question. Sorry for the trouble with your fitbit integration. When we view the account we are seeing that the accounts have been relinked recently, however, fitbit has not been selected as the source for step tracking. Please open the Menu, select Steps, and click on fitbit to make it your source for step tracking. Then log a few hundred new steps with your tracker, and initiate a manual sync in fitbit, followed by another in MyFitnessPal.

Kind regards,
Logan
MyFitnessPal Staff


Up 0 rated Down

xpfloyd Jan 09, 2017 01:32AM PST

Logan,

Thanks for the response. Fitbit was chosen as the source for step tracking as I checked this multiple times. However after 4 days of it not working it has started working again (without me doing anything)


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