Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Not syncing from Fitbit CarolineM4G — Jan 06, 2017 09:17AM PST

My steps have not been syncing since 1 January. Have unlinked and linked many times and am now very frustrated. Can anyone help?

1 Community Answers

Up 0 rated Down

Logan MyFitnessPal Agent Jan 06, 2017 10:55AM PST

Hey thanks for posting your question. Sorry for the trouble with your fitbit integration. When we view the account we are seeing that the accounts have been relinked recently, however, fitbit has not been selected as the source for step tracking. Please open the Menu, select Steps, and click on fitbit to make it your source for step tracking. Then log a few hundred new steps with your tracker, and initiate a manual sync in fitbit, followed by another in MyFitnessPal.

Kind regards,
Logan
MyFitnessPal Staff

Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.