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Garmin ziurm — Jan 14, 2017 07:40AM PST

Why doesnt my garmin information download into myfitnesspal? I have the paid membership and i have it linked but why doesnt it recognized it? Is my fitnesspal not working properly???

1 Community Answers

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Logan MyFitnessPal Agent Jan 14, 2017 12:14PM PST

Thanks for posting and sorry for any trouble. When looking at your account status, we are not currently seeing Garmin Connect as being linked on our end. Please try force closing the apps if you are using them and then disconnecting and relinking the accounts via the Garmin Connect website. Once it is showing as relinked on our website, www.myfitnesspal.com, you’ll want to open the Steps tab and select Garmin as your step source. Once it is showing as being linked on both sites, go ahead and reopen the apps, log a few hundred new steps with your tracker, and then initiate a sync in Garmin, followed by another in MyFitnessPal.

Warm Regards,
Logan
MyFitnessPal Staff

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