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mfp is connected to fitbit account but does not update steps. mcain1965 — Jan 17, 2017 07:52AM PST

mfp shows connected to fitbit account but does not update steps from fitbit. mfp always shows 0 steps. have disconnected and reconnected. have removed mfp and reinstalled mfp. have verified that fitbit is primary source for steps. please advise...

4 Community Answers

Up 1 rated Down

Blake MyFitnessPal Agent Jan 17, 2017 07:57AM PST

Hi,

Thank you for taking the time to post in the MyFitnessPal support center. We are seeing an issue with your token refresh, I went ahead and disconnected Fitbit from MFP, before relinking can you please go to Fitbit. com and revoke MFP permissions, then re-link?

Please let me know if this fixes things.

Blake
MyFitnessPal Staff


Up 0 rated Down

mcain1965 Jan 17, 2017 08:16AM PST

I am confused on how to revoke permissions. I don't see that as an option in my fitbit app nor on fitbit.com


Up 0 rated Down

mcain1965 Jan 17, 2017 08:53AM PST

Found it. It appears to operate correctly now. Thank you for your help!!


Up 0 rated Down

Blake MyFitnessPal Agent Jan 17, 2017 09:08AM PST

Sorry for the confusion, you would find it at https://www.fitbit.com/user/profile/apps

It should say “revoke access”.

Blake
MyFitnessPal Staff


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