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accupedo shawell — Jan 30, 2017 01:48PM PST

why wont my accupedo sync with my fitness pal correctly

1 Community Answers

Best Answer Jan 30, 2017 02:05PM PST Logan

Thanks for posting. Sorry for the trouble with your Accupedo integration. When we view your account status we are currently seeing that your Accupedo has reported 12,491 steps and 1546 calories burned as of 7:02 pm. We are showing that you are receiving an adjustment for 0 calories for your tracked activity. Please follow up with us if you are not seeing the adjustment line on your end or if the amount reported by Accupedo in your adjustment details does not match what is showing in your Accupedo dashboard for the same time.

Keep in mind that the calorie adjustment is not showing your tracked exercise calories but rather the amount by which your total calorie burn for the day has exceeded our calculation for your day to day calorie burn. This means that your adjustment line will show as 0 until you have earned the extra calories in the form of an adjustment.

If you click on the Accupedo Calorie Adjustment line in your diary, and then on Extra Calories Earned, we can look at the Accupedo calories vs the MyFitnessPal Calories Burned. In order to see an adjustment the Accupedo number must be higher. When you add a manual walk entry, the program replaces your tracked activity and calorie burn with the calorie burn from that entry, to avoid receiving double credit for the activity. In your adjustment detail it gets added to the MyFitnessPal number, since it was not tracked by your Accupedo device, reducing your Accupedo calorie adjustment by the amount of your manual walk entry. If this makes the MyFitnessPal number greater the adjustment will go back to 0 until the Accupedo number once again passes it, however, if you look at your calculation at the top of the home screen, you will see that you are getting credit for the manual walk entry there.

For more insight into how the calorie adjustments work, please visit the following link: http://myfitnesspal.desk.com/customer/en/portal/articles/1084232-what-is-the-calorie-adjustment-in-my-exercise-diary--

Kind Regards,
Logan
MyFitnessPal Staff

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