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Not synching with Fitbit beckm46 — Feb 01, 2017 02:53PM PST

Anyone else having received trouble with food intake/calories not synching with Fitbit?

3 Community Answers

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Maximiliano MyFitnessPal Agent Feb 01, 2017 03:00PM PST

Hello,

Thank you for taking the time to contact us, we apologize for any confusion. It appears that you have an issue with the access token between the two accounts. To fix this can you please take the following steps in this exact order?

- Log into your Fitbit Dashboard and unlink your MyFitnessPal connection
- Log into MyFitnessPal and make sure that Fitbit is completely disconnected
- While still logged into your MyFitnessPal account please reauthorize your Fitbit account

Hope this works!
Maximiliano
MyFitnessPal Staff


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llratz Feb 02, 2017 09:38AM PST

Mine isn't syncing either and I have tried these steps with no resolution. It appears several people are having this issue....


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Ripley MyFitnessPal Agent Feb 07, 2017 02:11PM PST

Hi llratz,

Thank you for taking the time to contact us. I can see that you do not have Fitbit chosen as your primary step source within the MyFitnessPal app, which would be causing the adjustment not to come through. Would you please select Steps from the app menu and choose Fitbit as your primary step source. Or, from the web, Apps > Step Source, and choose Fitbit.

Hope this helps! We wish you the best of luck in meeting and maintaining all your fitness goals!

Best,

Ripley
MyFitnessPal Staff


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