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Steps syncing but not affecting my exercise at all Jelly23x — Feb 02, 2017 04:56AM PST

I have Fitbit set to sync to MyFitnessPal. It wasn't syncing properly, so I followed your instructions and disconnected/reconnected.

I can see my steps in my account now, and my food is syncing to my fitbit app. However, even though I have the MYP set on Fitbit for steps (and even have it set to do "negative calories"), it won't show up in my exercise at all.

I tried disconnecting/reconnecting/setting my primary steps to fitbit a bunch of times, but it still hasn't worked. It is syncing each time, though! It just isn't affecting my calorie totals, positive or negative.

Thanks for any help!

2 Community Answers

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Jelly23x Feb 02, 2017 07:48AM PST

It's been over 12 hours since I last resynced it, and it's suddenly showing up for today! It isn't going back and applying to yesterday's, but that's totally fine. So it may just take some time?


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Maximiliano MyFitnessPal Agent Feb 02, 2017 11:54AM PST

Hello,

Thank you for taking the time to contact us.

Sometimes this sync can be a tad delayed to to processing on each side of the integration. We are actually looking into some Fitbit issues, so you may see some delays like this for now. :(

Hope this helps to clarify,
Maximiliano
MyFitnessPal Staff


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