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Blog Post lorrainequiche59 — May 08, 2018 08:24AM PDT

I had to set up a new account with a different email because I was unable to login to my other account. I requested help from MFP support, received emails but no resolution to my issue. SO, I set up a new account under a different email, BUT when I go to post a blog and hit "send" it disappears & is not posted. There is no "I'm not a robot" box on MY Blog screen. I've TRIED numerous times to get help from the support team & do not get any help....Is there ANYONE out there who may have a suggestion? Am I alone in this?

1 Community Answers

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Bruce MyFitnessPal Agent May 08, 2018 08:30AM PDT

Hi there,

We’re sorry to hear that you’re having difficulty with the website. Would you mind trying a couple of things for us to see if they help resolve your issue?

Could you first try clearing your cache or deleting your cookies? The following links should assist you with either:

EMPTYING YOUR BROWSER’S CACHE

If you are using Safari 6 or later, the correct instructions are here

If you are using Internet Explorer 8 or higher, please note that you should uncheck the “preserve data for favorite websites” option if you have MyFitnessPal favorited or bookmarked.

CLEARING YOUR BROWSER’S COOKIES

If clearing your cookies and cache does not resolve the problem, will you please try unplugging any internet equipment (routers, modems, wifi stations) for at least 30 seconds to give them a chance to power cycle? If your router is to blame, this should sort things out.

Hope this helps. Please let me know if you have any other questions or feedback.

Regards,
Bruce
MyFitnessPal

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