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I need to unlink an account monkeysg1984 — May 09, 2018 07:55AM PDT

When I try to sync my fitbit account with My Fitness Pal I get an error message that is already linked and can oly link one device. I went on fit bit and I unlinked an old account.
What can I do?

1 Community Answers

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Bruce MyFitnessPal Agent May 09, 2018 08:14AM PDT

Hi there,

Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click here to reach us via email instead.

Steps to get user ID#
1. Log in at http://www.fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

Your fitbit ID will look something like this: www.fitbit.com/user/1234A

Kind regards,
Bruce
MyFitnessPal

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