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Can't connect FitBit because it's linked to an old account. jamalo8 — May 14, 2018 07:43AM PDT

I've tried to connect my FitBit to my current MyFitnessPal account but keep receiving the "Another MyFitnessPal account has already been linked to this Fitbit account. Only one account may be linked at once." error. I've tried multiple times to revoke access from my FitBit account but when I refresh the page it keeps showing back up.

I do not know the details (email / username OR password) for the account my FitBit is connected to and do not know what to do from here so that I can connect my FitBit with my current account.

2 Community Answers

Best Answer May 24, 2018 08:38AM PDT Bruce

Hi there,

Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click here to reach us via email instead.

Steps to get user ID#
1. Log in at http://www.fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

Your fitbit ID will look something like this: www.fitbit.com/user/1234A

Kind regards,
Bruce
MyFitnessPal


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724kate May 24, 2018 07:13AM PDT

I am having the same issue! Have you had any luck?


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Bruce MyFitnessPal Agent Best Answer Best Answer May 24, 2018 08:38AM PDT

Hi there,

Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click here to reach us via email instead.

Steps to get user ID#
1. Log in at http://www.fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

Your fitbit ID will look something like this: www.fitbit.com/user/1234A

Kind regards,
Bruce
MyFitnessPal


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