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Cancel Premium subscription. julieeliason90 — May 14, 2018 03:26PM PDT

Somehow I accidentally subscribed to the premium version when I just wanted the standard free version. I do not know how I signed up for it so I am not sure of the process to unsubscribe. The instructions to cancel the premium subscription lead to a never ending loop that takes you to the instructions again but no way to actually cancel following the instructions. When I go to myfitnesspal.com and click My Home, then Premium, then Subscription Settings, there is no Auto Renewal button to switch from On to Off. When I go to the Play Store App, there is no menu button to select so I cannot get to the subscription section to cancel it. The website instructions for cancelling are not up to date. Even emailing the company takes me to the same instructions link. Any pointers on cancelling?

5 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent May 14, 2018 03:46PM PDT

Hi there,

Thank you for taking the time to contact us. It looks like you are a part of the Samsung promo so you have earned a year of Premium free. It will not renew and will end on May 14th, 2019.

Hope this helps. Please let me know if you have any other questions or feedback.

Regards,
Bruce
MyFitnessPal


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marcaerosenvall May 15, 2018 03:08PM PDT

Hi. I signed up for a free month trial yesterday and my credit card was charged $49.99. I did not agree to this, as I wanted to test out the app before purchasing. Please advise how to get these charges reversed.
Thanks,
Marcae Rosenvall


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Bruce MyFitnessPal Agent May 15, 2018 03:27PM PDT

Hi marcaerosenvall

For subscriptions through Apple, you will need to contact them directly regarding any refunds, as there is no way for us to have access to that payment on our end.

Please use this link below to submit a request for a refund.
https://reportaproblem.apple.com/

You can also try reaching them at https://getsupport.apple.com/GetproductgroupList.action

Please let me know if you have any other questions or feedback.

Regards,
Bruce
MyFitnessPal


Up 0 rated Down

susanbussell1 Jul 15, 2018 12:28PM PDT

Good luck! I've been trying for nearly a month to cancel. I'm sure there is a way to do it, but I can't figure it out.


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Bruce MyFitnessPal Agent Jul 16, 2018 08:01AM PDT

Hi susanbussell1

For subscriptions purchased on Web:

Log in to http://www.myfitnesspal.com and click “My Home” then “Premium”

On the Premium detail page, click “Subscription Settings” in the upper right corner.

Set the “Auto-Renewal” menu from “On” to “Off” to opt out of Premium at the end of your current billing cycle.

If you have any issues, please follow up here.

All the best,
Bruce
MyFitnessPal


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