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Calorie setting is not preserved. budobaka — May 14, 2018 06:05PM PDT

There is something that continually resets my set calories to 1500. I constantly set it to the intake I would like and a day later it is reset to 1500. I know there was a data breach recently so thinking it might be some joker having fun reset my password but this annoying glitch persists. What gives?

2 Community Answers

Best Answer May 15, 2018 08:05AM PDT Maximiliano

Hello,

If you receive a notification from MyFitnessPal, your user account information may have been affected by this issue.

Privacy and security are important issues to this community, and we take the protection of your information seriously.

You can go to the MyFitnessPal website for answers to Frequently Asked Questions on this issue, including information about additional steps you can take to protect your data: https://content.myfitnesspal.com/security-information/FAQ.html

Regarding your goals, we can not seem to reproduce this error on our end. If you continue to see this issue please contact us here directly with the days you are seeing your goal reset as well as any screenshots that you can provide.

Regards,
Maximiliano
MyFitnessPal Staff


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budobaka May 14, 2018 06:05PM PDT

Btw, I am NOT trying to set it below the recommended 1500 calorie limit.


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Maximiliano MyFitnessPal Agent Best Answer Best Answer May 15, 2018 08:05AM PDT

Hello,

If you receive a notification from MyFitnessPal, your user account information may have been affected by this issue.

Privacy and security are important issues to this community, and we take the protection of your information seriously.

You can go to the MyFitnessPal website for answers to Frequently Asked Questions on this issue, including information about additional steps you can take to protect your data: https://content.myfitnesspal.com/security-information/FAQ.html

Regarding your goals, we can not seem to reproduce this error on our end. If you continue to see this issue please contact us here directly with the days you are seeing your goal reset as well as any screenshots that you can provide.

Regards,
Maximiliano
MyFitnessPal Staff


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