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cancelling my premium account during free trial aframe30 — May 16, 2018 05:35PM PDT

Why cant i cancel this premium account during the free 1 month trial. I do not want to be charged anything

1 Community Answers

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Bruce MyFitnessPal Agent May 17, 2018 08:32AM PDT

Hi there,

You may cancel your recurring subscription at any time before the next renewal date. Your membership or subscription might renew if you don’t cancel your membership or subscription more than 24 hours before your renewal date.
You are canceling the next billing charge — Premium features will remain available to you until the end of your current paid subscription period, regardless of when you cancel the automatic renewal.

Please note that you must process a request for cancellation of your renewal using the same platform on which you originally paid.

For free trials done via our iOS app, the subscription is managed in your iTunes account controls. Please see this article from Apple to learn how to manage or cancel a recurring subscription (https://support.apple.com/en-us/HT202039):

If you have any issues cancelling your subscription, please reach out to Apple directly at https://getsupport.apple.com/GetproductgroupList.action

All the best,
Bruce
MyFitnessPal

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