Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

MFP not syncing steps with Samsung Health mfintak — Jun 05, 2018 12:41PM PDT

I have read and tried all the suggestions and it will not sync steps with Samsung Health. I keep getting the "unable to connect to the server to synchronize" message. It worked up until about January, and has not worked since then. The food I input into MFP does sync to Samsung Health, but the steps do not sync the other direction.

3 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Jun 05, 2018 01:34PM PDT

Hi there,

Thank you for taking the time to contact us and for bringing this to our attention. We are aware of the issue where steps aren’t syncing from SHealth to MyFitnessPal and that the steps page in the MyFitnessPal app shows an “Error Occurred: We were unable to connect to the server to synchronize” alert. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


Up 0 rated Down

rhyscapon1994 Jun 07, 2018 03:03AM PDT

Hi Bruce, is this issue still on going? I synced my Samsung health steps with MFP but am yet to see any of this information updated into MFP.
I see that Samsung Health is recording my steps.

Would be grateful for some information.
Thanks


Up 0 rated Down

Bruce MyFitnessPal Agent Jun 07, 2018 07:18AM PDT

Hi rhyscapon1994

Thanks for following up with us regarding your issue. Our apologies that the issue is persisting. Unfortunately, some issues take a little longer to resolve than others. We don’t like when things aren’t working either and we will do what we can to locate the source and resolve it as soon as possible. Sorry for the inconvenience that this has presented for you and greatly appreciate your patience during this process.

Kind regards,
Bruce
MyFitnessPal


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.