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I cannot get my Fitbit app to sync. I keep getting this message: lcander6 — Jun 05, 2018 01:43PM PDT

"This My Fitness Pal has already been linked to Fitbit. Only one account is allowed access" I have deleted and re-tried several times, with no luck.
Please help!

1 Community Answers

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Bruce MyFitnessPal Agent Jun 05, 2018 01:44PM PDT

Hi there,

Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click here to reach us via email instead.

Steps to get user ID#
1. Log in at http://www.fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

Your fitbit ID will look something like this: www.fitbit.com/user/1234A

Kind regards,
Bruce
MyFitnessPal

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