MFP not syncing with Matrix treadmill roy281268 — Jun 05, 2018 07:47PM PDT
I have MFP installed on my iphone, and it came pre-installed on a treadmill I have just purchased (Matrix TF50). I have logged into both using the same username and password.
The treadmill also has Viewfit and I have logged into it using my xID. I have also chosen MFP as a "Connected App" under Viewfit.
When I do a workout on the treadmill it shows up in Viafit but does not show up in MFP either the version on the treadmill itself or on the MFP app on my phone.
3 Community Answers
Bruce MyFitnessPal Agent Jun 06, 2018 07:40AM PDT
Thank you for taking the time to contact us. Can you try relinking your MyFitnessPal account to your devices and see if that helps?
roy281268 Jun 07, 2018 03:38PM PDT
Hi Bruce- have tried relinking and no change. If I manually add the exercise in MFP it shows up as an MFP exercise in ViewFit, but I still have the problem of treadmill exercises not showing up automatically in MFP. I have the Matrix XER console.
Bruce MyFitnessPal Agent Jun 07, 2018 04:00PM PDT
Thank you for taking the time to post your question and my apologies for any trouble. If your data from our partners are still not moving from them to MyFitnessPal, then we would encourage you to contact them directly. The way our API works, the partner program is responsible for sending us any data created within their program. Once we receive this data we display the information in your Exercise Diary for them. Please note that only present and future exercises will transfer and none of the past workouts at this time.
I have double checked and our API is currently running and data is moving between the two programs.
Please let us know if you have any other problems or questions. We wish you all the success in reaching and maintaining all of your diet and fitness goals.
All the best,