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My Fitness Pal Premium cancellation joycef2663 — Jun 06, 2018 01:27PM PDT

Hello, on 5/21 I thought I was purchasing 1 month subscription at $9.99 but I was billed for $49.99.
I do not want a year subscription.

I was unable to cancel the automatic renewal on my iPhone x and my iPad. PLEASE, can you just bill me for the $9.99 which was what I wanted and also see the it does not automatically renew.

Thank you so much for helping me take care of this.......being 78 years old, it is hard to do this myself.

Joyce Fulton (joycef2663@icloud.com)

1 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Jun 07, 2018 06:46AM PDT

Hi there,

Thank you for taking the time to contact us. Since the subscription was purchased via the App store, you would need to contact them directly regarding any refunds, as there is no way for us to have access to that payment on our end.

Please use this link below to submit a request for a refund.
https://reportaproblem.apple.com/

You can also try reaching them at https://getsupport.apple.com/GetproductgroupList.action

Please let me know if you have any other questions or feedback.

Regards,
Bruce
MyFitnessPal

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