Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

I can't get to my own profile or add my exercise Alialena — Jun 07, 2018 10:30PM PDT

It keeps telling me there is a problem with my request. This is day 3 for my profile day one for my exercise.

4 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Jun 08, 2018 08:46AM PDT

Hi there,

Thank you for taking the time to contact us. Can you let me know the platform you are on (Android, iOS, Web) and if web, let me know the URL for there pages that produce the error? Can you let me know the exact steps you take to replicate the issue?

Much appreciated,
Bruce
MyFitnessPal


Up 0 rated Down

Alialena Jun 08, 2018 10:50PM PDT

Sometimes the exercise works early in the day.


Up 0 rated Down

Alialena Jun 08, 2018 10:51PM PDT

I just click my name or try to add my exercise. Clicking my profile also gives me the error.


Up 0 rated Down

Bruce MyFitnessPal Agent Jun 11, 2018 07:54AM PDT

Thanks for getting back to us. Would you mind trying a couple of things for us to see if they help resolve your issue?

Could you first try clearing your cache or deleting your cookies? The following links should assist you with either:

EMPTYING YOUR BROWSER’S CACHE

If you are using Safari 6 or later, the correct instructions are here

If you are using Internet Explorer 8 or higher, please note that you should uncheck the “preserve data for favorite websites” option if you have MyFitnessPal favorited or bookmarked.

CLEARING YOUR BROWSER’S COOKIES

If clearing your cookies and cache does not resolve the problem, will you please try unplugging any internet equipment (routers, modems, wifi stations) for at least 30 seconds to give them a chance to power cycle? If your router is to blame, this should sort things out.

Hope this helps. Please let me know if you have any other questions or feedback.

Regards,
Bruce
MyFitnessPal


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.