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Paying for premium upgrade 13sep2014 — Jun 08, 2018 12:03AM PDT

I have previously had premium but cancelled it. Now I have tried 3 times to purchase an upgrade to an annual subscription to premium but the system will not take a payment. I have tried two different cards but it will not work. Could this be looked into please?

1 Community Answers

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Bruce MyFitnessPal Agent Jun 08, 2018 08:47AM PDT

Hi there,

Thank you for taking the time to post your question and my apologies for any inconvenience.

We see that you have contacted us by email as well.

Please be on the lookout for a reply from us in your inbox.

We will mark this public question as resolved while we continue to work with you via email.

Thank you in advance for your understanding.

Cheers,
Bruce
MyFitnessPal

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