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Synchronization modemichael — Jun 08, 2018 04:59AM PDT

I have my profile connected to my Nokia Health Mate and thus to my scale, to my Runtastic account and to Apple Health, but synchronization is slow and error prone. For example, it often takes a day for my weight to be updated for no apparent reason and some workouts registered in the Apple health app like High-intensity interval workouts apparently are not synchronized at all. Why does it work so poorly? I don't have this problem in synchronization with other apps, for example, between Runtastic and Apple Health, which suggests the problem is on your end.

1 Community Answers

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Bruce MyFitnessPal Agent Jun 08, 2018 08:45AM PDT

Hi there,

Our apologies for any problems you are having with your connection between our partners and MyFitnessPal. Due to the complexity of this integration, at times, there can be unforeseen delays. We are doing our best to minimize these issues. We would recommend waiting 24 hours for any delays to catch up.

Currently some exercises performed in the Apple Watch will not sync to MyFitnessPal since we do not have a matching exercise in our database. We are working on updating our database so that these exercises can sync in the future.

You can check our article located here for more information on what exercises will sync

Hope this helps. Please let me know if you have any other questions or feedback.

Regards,
Bruce
MyFitnessPal

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