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The web site keeps asking me to login zoran001 — Jun 08, 2018 10:47PM PDT

I have to login multiple times in one session, after each entry in the food diary, sometimes even without completing an entry. This started 4-5 days ago. I have the field "Remember me next time checked and it still asks me to login again and again.

6 Community Answers

Up 0 rated Down

Ripley MyFitnessPal Agent Jun 09, 2018 11:18AM PDT

Hi zoran001,

Thank you for taking the time to contact us. Would you please try clearing your web browser’s cache and cookies, and let us know if you’re still having trouble after that?

If you are, please let us know, and send us some additional general info:

-In what web browser are you experiencing this issue?
-What is your browser version?
-What OS is installed on your computer?
-Does it happen if you use a different web browser or only in this one?

Hope this helps! We wish you the best of luck in meeting and maintaining all your fitness goals!

Best,

Ripley
MyFitnessPal Staff


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mike5802 Jun 20, 2018 09:29AM PDT

I'm having the same problem. I get logged in, I see my account, but adding food or going to anything asked me to login again! My Android app is OK, so this happens to me only on the website.


Up 0 rated Down

mike5802 Jun 20, 2018 09:36AM PDT

Update - changing my password and clearing my browser history did not help.


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Bruce MyFitnessPal Agent Jun 20, 2018 09:55AM PDT

Hi mike5802

We have seen similar reports for users running a beta version of the Chrome browser. Unfortunately MyFitnessPal is not able to support beta Operating Systems or browsers. If you are using Chrome and your version is Version 68.0.3440.25 (Official Build) beta (64-bit), can you re download the standard version here and see if the issue continues?

If you do not use Chrome, can you let me know the browser and version you are currently using?

All the best,
Bruce
MyFitnessPal


Up 1 rated Down

mike5802 Jun 20, 2018 10:25AM PDT

Update - MFP login works ok on win10 running edge browser. It's requiring relogin constantly on chrome browser (on chromebook). I also tried logging in using facebook in chrome, which works, but then asked me to relogin again as before.


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mike5802 Jun 20, 2018 11:11AM PDT

Solved - Bruce, I reluctantly reverted my chromebook back to the latest stable Chrome OS version and the problem with MFP asking for a relogin went away. Thanks.


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