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Have to login again with every mouse click larissabrady72 — Jun 11, 2018 11:18PM PDT

Myfitnesspal is making me login again with every single mouse click. This makes updating my food/exercise largely impossible. I'm running the most up-to-date version of Chrome.

1 Community Answers

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Bruce MyFitnessPal Agent Jun 12, 2018 08:18AM PDT

Hi there,

Thank you for taking the time to contact us. Would you mind trying a couple of things for us to see if they help resolve your issue?

Could you first try clearing your cache or deleting your cookies? The following links should assist you with either:

EMPTYING YOUR BROWSER’S CACHE

If you are using Safari 6 or later, the correct instructions are here

If you are using Internet Explorer 8 or higher, please note that you should uncheck the “preserve data for favorite websites” option if you have MyFitnessPal favorited or bookmarked.

CLEARING YOUR BROWSER’S COOKIES

If clearing your cookies and cache does not resolve the problem, will you please try unplugging any internet equipment (routers, modems, wifi stations) for at least 30 seconds to give them a chance to power cycle? If your router is to blame, this should sort things out.

Hope this helps. Please let me know if you have any other questions or feedback.

Regards,
Bruce
MyFitnessPal

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