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MyFitnessPal not linking with Fitbit app mover2222 — Jun 12, 2018 08:23PM PDT

My current MyFitnessPal account not linking/loading food data to Fitbit app. Also, My Fitbit steps are not showing on the MyFitnessPal app. When you guys were hacked, I closed/deleted my previous account and opened my current account with new username. Is it possible that the old account is still in play and disallowing the new MyFitnessPal app to interact or load to Fitbit?

1 Community Answers

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Bruce MyFitnessPal Agent Jun 13, 2018 08:25AM PDT

Hi there,

Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click here to reach us via email instead.

Steps to get user ID#
1. Log in at http://www.fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

Your fitbit ID will look something like this: www.fitbit.com/user/1234A

Kind regards,
Bruce
MyFitnessPal

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