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s health steps jeswells — Jun 14, 2018 06:18AM PDT

Team,

I recently purchased a Samsung Gear Sport watch and thus have started using S Health. I have been trying to get the two apps/programs to "play nice" and sync but I seem to be failing or misunderstanding the capabilities of their compatibility. I have connected my S Health to MFP and it seems to work great in one direction but not the other. My meals tracked on MFP show up seamlessly in S Health. However, my steps from S Health seem not to transfer over to MFP. I have tried looking in several places and read several forums about connecting the two but I can't seem to find where this information is kept (if at all). Any insights would be greatly appreciated.

Thanks for your time,
Jess

2 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Jun 14, 2018 08:44AM PDT

Hi there,

Thank you for taking the time to contact us. Would you mind trying a few options for us to see if any of them help? Could you fist please make sure you are on the latest version of the MyFitnessPal app. You should be able to check the App Store or Google Play to see if you are due for any updates.

If you are updated, next try going to the Menu or More section of the app and find Steps. Then select, “Don’t track Steps”. Go to a different section in the App, then return back to that area and try to select your Step source once more.

If you are using an iOS device, please also make sure to go into your device settings (not the app settings) then find MyFitnessPal under your listed apps, then make sure to enable “motion & fitness”.

Please also make sure you are not connected to more than one step tracking partner at a time. For example, if you are using iOS steps to track, you can not also track steps with Fitbit. You must choose the one you prefer and disconnect the other.

If that does not trigger the Steps again, you may want to try logging completely out of the App and then log back in. Then select your step source once more. To log out, go to the Menu (or “More” page) then Settings, then Log Out. Please make sure you know your username and password before logging out.

If you need to reset your password please visit https://www.myfitnesspal.com/account/forgot_password (your username should be included the body of that email).

Hope this helps. Please let me know if you have any other questions or feedback.

Regards,
Bruce
MyFitnessPal


Up 0 rated Down

jeswells Jun 14, 2018 09:49AM PDT

Bruce, you genius! Step 2 was all it took! Thank you kindly for your time and insights.


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