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MFP Application On Android 4.4.2 won't recognize userid or Email fxdci2005mfp — Jul 03, 2018 06:52PM PDT

I moved all my fitness stuff to an older android device running 4.4.2 of the Android OS. It's a Samsung phone.

I reinstalled the application from the "PLAY" Store. The application installed cleanly.

I then tried to login and neither the userid or email address is recognized.

I then tried to request a new password. Again neither the userid or email address is recognized.

I then logged into the website with my valid email credentials. I changed my userid nd email address through the website.

I then tried to login again and the new credential aren't recognized.

Note between each login attempt I went into the app manager
cleared cache
cleared data
forced stopped

I've not reinstalled the application

I looked at my profile from the MyFitnessPal app running on my iPhone and it reflects the new email address and user id.

So I guess after all this it comes down to:
DOES MY FITNESS PAL RUN ON ANDROID 4.4.2 WITH A SAMSUNG MODEL NUMBER OF SCHI535?


2 Community Answers

Best Answer Jul 04, 2018 11:16AM PDT Ripley

Hello fxdci2005mfp and ccm303,

Thank you for taking the time to contact us. MyFitnessPal is supported on Android 5.0+. This is due to updating our platform security requirement to TLS 1.2, which, on Android, is only supported on Android 5.0+.

You find additional details here.

We wish you the best of luck in meeting and maintaining all your fitness goals!

Best,

Ripley
MyFitnessPal Staff


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ccm303 Jul 04, 2018 07:49AM PDT

I am having same problem.


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Ripley MyFitnessPal Agent Best Answer Best Answer Jul 04, 2018 11:16AM PDT

Hello fxdci2005mfp and ccm303,

Thank you for taking the time to contact us. MyFitnessPal is supported on Android 5.0+. This is due to updating our platform security requirement to TLS 1.2, which, on Android, is only supported on Android 5.0+.

You find additional details here.

We wish you the best of luck in meeting and maintaining all your fitness goals!

Best,

Ripley
MyFitnessPal Staff


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