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Must Log In with each food addition/change of quantities/any entry zodybee — Jul 04, 2018 07:03AM PDT

For the last two days, the 'Log In' window opens for every entry I need to make on the website on my computer. It's been very frustrating as my only other option is the iPhone app which works just fine however doesn't offer the same options/choices that the website does. I'm trying so very hard to keep on my diet and typing on the computer far exceeds using the iPhone. Please fix as soon as possible. I can't be the only one experiecing this.

2 Community Answers

Best Answer Jul 04, 2018 11:29AM PDT Ripley

Hi zodybee,

Thank you for taking the time to contact us. If you’re using Firefox as your browser, this is a bug we are aware of and hope to have resolved as soon as possible. You can track updates on this bug on our Website Known Issues page. While we realize this isn’t a solution, most members can use the app or another web browser as a workaround until we release a fix.

If this isn’t happening to you via firefox, would you give us some additional general information?

-In what web browser are you experiencing this issue?
-What is your browser version?
-What OS is installed on your computer?
-Does it happen if you use a different web browser or only in this one?

Best,

Ripley
MyFitnessPal Staff


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Ripley MyFitnessPal Agent Best Answer Best Answer Jul 04, 2018 11:29AM PDT

Hi zodybee,

Thank you for taking the time to contact us. If you’re using Firefox as your browser, this is a bug we are aware of and hope to have resolved as soon as possible. You can track updates on this bug on our Website Known Issues page. While we realize this isn’t a solution, most members can use the app or another web browser as a workaround until we release a fix.

If this isn’t happening to you via firefox, would you give us some additional general information?

-In what web browser are you experiencing this issue?
-What is your browser version?
-What OS is installed on your computer?
-Does it happen if you use a different web browser or only in this one?

Best,

Ripley
MyFitnessPal Staff


Up 0 rated Down

Ripley MyFitnessPal Agent Jul 06, 2018 02:22PM PDT

Hello again,

Wanted to follow up here in this thread. We believe the issue with members getting logged out repeatedly when using Firefox should now be fixed. If you’re still having trouble, please clear your browser cache/cookies to ensure the fix is propagated to your machine. If you’re still having trouble after that, please let us know.

Best,

Ripley
MyFitnessPal Staff


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