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repetitive requests for sign-in GATharp — Jul 05, 2018 07:35AM PDT

For the past week, I haven't been able to log anything because my account keeps taking me back to the log-in page whenever I click on just about anything - food, exercise, recipe, add food, etc. Each time, it is making me re-enter my e-mail address and password, then takes me to my account but then back to log-in with any entry I try to make. Clicking on "help" and to post a public question is the first time I've been able to do two clicks in a row in almost a week without it taking me back to my sign-on. Anyone else having this problem and/or know how to solve it?

3 Community Answers

Up 0 rated Down

GATharp Jul 05, 2018 07:39AM PDT

I just scrolled down and saw the answer about this being a bug on the Firefox browser. I tried on Chrome and am able to use the program as usual. Thanks!


Up 0 rated Down

Bruce MyFitnessPal Agent Jul 05, 2018 08:27AM PDT

Hi there,

Thanks for taking the time to write in. We have seen similar reports from users that they are being logged out while using MyFitnessPal on Firefox. Can you let us know the Firefox browser version you are currently using?

If you need instructions on how to look up your browser version, you can find those here.

If you are having this issue on a different browser, please let us know which browser you are using and it’s version number.

Thank you for your patience while we work on a fix. You can monitor the issue here

All the best,
Bruce
MyFitnessPal


Up 0 rated Down

Ripley MyFitnessPal Agent Jul 06, 2018 02:22PM PDT

Hello again,

Wanted to follow up here in this thread. We believe the issue with members getting logged out repeatedly when using Firefox should now be fixed. If you’re still having trouble, please clear your browser cache/cookies to ensure the fix is propagated to your machine. If you’re still having trouble after that, please let us know.

Best,

Ripley
MyFitnessPal Staff


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